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Delivery Delays Due to Covid More info

Shipping Information

*Due to the current pandemic situation, shipping delays may expect delays in Australia and USA.

Auckland services are experiencing delays of up to 10 working days. 

 

NEW ZEALAND 
AUCKLAND
 Service Shipping Time
 Spend under $50
$50+ NZD
Courier Non Signature 1-3 Business Days $6 NZD

FREE

NZ Post Signature  1 - 2 Business Days  $6.50 NZD


$6.50 NZD

 

NORTH ISLAND
 Service Shipping Time
 Spend under $50
$50+ NZD
Courier Non Signature 1 - 4 Business Days $7 NZD

FREE

NZ Post Signature  1 - 2 Business Days  $8.00 NZD


$8.00 NZD

 

SOUTH ISLAND

 Service Shipping Time
 Spend under $50
$50+ NZD
Courier Non Signature 1 - 4 Business Days $7 NZD

FREE

NZ Post Signature  1 - 2 Business Days  $13.50 NZD


$13.50 NZD

 

AUSTRALIA
 Service Shipping Time  Spend under $75 NZD $75+ NZD
NZ Post Tracked 3 - 8 Working Days $19NZD FREE
DHL Express 1 - 3 Working Days $30NZD $10

USA, CANADA
 Service Shipping Time  Spend under $150 NZD $150+ NZD
DHL Express 2 - 6 Working Days $35NZD FREE

 

REST OF WORLD
 Service Shipping Time  Spend under $150 NZD $150+ NZD
DHL Express 2 - 6 Working Days $39NZD FREE

 

Shipping within NZ will be delivered by Aramex or NZ Post. Economy Shipping for Australia is delivered through NZ Post. 

Express shipping for rest of the world will be delivered via DHL. If order is under $150NZD, a $35 shipping fee will apply. 

 We do not ship to PO Boxes or private bags.

*Are there any additional charges for international orders?

 

International orders may attract local customs taxes or duties on arrival to your country.  Taxes and duties are required to be paid by the purchaser (if any) and are not the responsibility of Thea. 

Please check with your local customs authorities prior to placing your order if your shipment may attract duties/taxes as we cannot issue any refunds if these are unpaid.

Make sure someone is available to receive or collect your order as we cannot resend product free of charge outside of New Zealand in the case of your order returning to us. 

How long will my order take to arrive?
It may take up to 24 - 48 working hours to process your order. Delivery times will be up to 2 working days. Rural, please allow an extra 2 working days. Your order will be delivered with Courier Post (non signature) or Aramex. We do try to get this out to you as soon as possible!
For International orders, it may take up to 24 - 48 hours to process your order and it will take 2-6 working days for express delivery with DHL Express OR up to 21 working days for standard delivery through NZ International post.
If a product is out of stock, we will notify you. If you have pre-ordered product, we will let you know asap on any updates!

Will I get a tracking code?
As soon as your order has been processed, an email will be sent with shipping confirmation and a tracking code (if applicable) for orders.

Do you ship to PO boxes?
If you select standard shipping, we can not post to PO Boxes with NZ.

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